Office of Tax Appeals (OTA) SMS Terms and Conditions
Effective Date: September 3, 2026
By opting in to receive text messages from the California Office of Tax Appeals (OTA), you agree to receive informational text messages regarding your interactions with OTA.
Program Description
OTA may send text messages related to:
- Appeal status updates
- Hearing reminders and scheduling notifications
- Requests to contact OTA
- Other administrative notifications related to your appeal or inquiry
Message Frequency:
By subscribing, you consent to receive text messages including alerts and updates. Message frequency varies depending on your interactions with OTA.
Message and Data Rates:
Message and data rates may apply. Check with your wireless carrier for details regarding your messaging plan.
Opt-In Method:
You may opt-in to receive SMS messages from the Office of Tax Appeals in the following ways:
- Filling out a form during the appeals process.
- Sending an appeal through our online portal (OTAP) and selecting “opt-in” box to receive SMS messages.
Opt-Out Instructions:
You may opt out at any time by replying STOP to any message. After you send “STOP,” you will receive a final confirmation message and will no longer receive texts unless you opt back in.
Alternatively, you can contact us directly to request removal from our messaging list at info@ota.ca.gov or call us at (916) 492-2635.
HELP Instructions:
For assistance, reply HELP to any message or contact us directly:
Phone: (916) 492-2635
Email: info@ota.ca.gov
Consent
Providing your consent to receive text messages is voluntary. Choosing not to receive text messages will not affect your appeal or any services provided by OTA.
Privacy
OTA respects your privacy. Personal information collected in connection with SMS communications is handled in accordance with applicable California laws and OTA’s Privacy Policy.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Program Availability:
Currently, the program is only available to residents of the United States. You understand and acknowledge that you may not sign up for, access, or attempt to access or use the program from countries outside of the U.S. You agree to abide by U.S. and other applicable export control laws and not to transfer, by electronic transmission or otherwise, any content or software subject to restrictions under such laws to a national destination or person prohibited under such laws.
Changes to These Terms
OTA may update these Terms and Conditions as necessary. Any updates will be posted on OTA’s website with a revised effective date.